Natchitoches Community Care Center earns 2018 Bronze National Quality Award, one of 14 Louisiana recipients

(Natchitoches, LA) – Natchitoches Community Care Center has been selected as a 2018 recipient of the Bronze – Commitment to Quality Award earning national honors for dedication to improving to quality care. The distinction is one of three progressive award levels through the National Quality Award Program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The program honors association members across the nation that have demonstrated their commitment to improving quality of care for seniors and persons with disabilities.

“We have long been engaged in some of the focus areas identified in the criteria– such as using a quality assurance performance improvement process and having an independent company conduct satisfaction surveys with residents, employees and families,” explained said Link Martin, administrator of Natchitoches Community Care Center.  “However, applying for the National Quality Award, which is centered on the Baldrige Performance Excellence Program, really helped us to continue to improve our processes and quality which ultimately benefits those we serve.”

Natchitoches Community Care Center is one of 14 skilled nursing facilities in Louisiana earning the 2018 Bronze Quality Award.  The National Quality Award Program, which AHCA/NCAL established in 1996, is based on the core values and criteria of the Baldrige Performance Excellence Program, which is also the foundation of the metric-based AHCA/NCAL Quality Initiative.

The Award Program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision, mission statement, and key strengths and challenges. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained Examiners review each Bronze application to determine if the center has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality Award, Natchitoches Community Care Center may move forward in developing approaches and achieving performance levels that meet the Silver – Achievement in Quality Award criteria.

“I commend Natchitoches Community Care Center for embarking on the journey to quality improvement,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Alana Wolfe. “I encourage them to continue to build on the strong foundation it has created.”

The awards will be presented during AHCA/NCAL’s 69th Annual Convention and Exposition in San Diego October 7 – 10, 2018.

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